Customer Experience
Keith Sampson is living this customer experience model every day with his own retail store, Cloud 9 Multisport, in Winona Lake, Indiana. The natural response that individuals had when they found out that he was opening a retail store in the face of inflation, a labor shortage, having a full-time job, speaking and training, and all the other reasons that would make this venture less than ideal, was "are you crazy?"
Well Keith firmly believes that "It's only crazy until it's not." We have the power to do and grow. We can prove others wrong, in the most positive ways. Keith brings this perspective and energy into all of his talks.
Create an Incredible Customer Experience or Die.
Businesses are closing their doors every day and often point the finger at one reason or another. Keith Sampson believes that the majority fail to deliver an incredible customer experience. Keith will help you understand why the core of your business is incredibly important and will provide three pillars on which to build and incredible customer experience. We live in an experience economy and participants in this session will walk away with a greater understand on how they can deliver a customer experience that will help them grow, gain organic attention and make memories for their customers.
- Expected Action Items
- A new perspective on what is the core of a business
- Steps to create an incredible Customer Experience
- Gain a new perspective on expectations of the modern consumer
- Understanding that the customer experience isn't a one-time thing
- If applicable, help their clients deliver an incredible customer experience